To all customers and suppliers
ACE 2009 Ltd (trading as ACE Sameday Couriers) takes the protection of your privacy very seriously. We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities. We will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.
How do we collect information from you?
We obtain information about you when you engage us to deliver our services, when you supply us with your products and services or use our website.
What type of information do we collect from you?
The personal information we collect might include your name, address, telephone number, signature (proof of delivery), email address, your bank account details, your IP address and which pages you may have visited on our website and when you accessed them.
How long do we keep your data?
We retain personal information for only as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep details of your delivery for a minimum of 7 years after which time it will be destroyed.
How is your information used?
In general terms, as part of providing our agreed services, we may use your information to:
• contact you by post, email, telephone or social media
• verify your identity where this is required
• understand your needs and how they may be met
• maintain our records in accordance with applicable legal and regulatory obligations
• process financial transactions
• We will not sell or rent your information to third parties
• We will not share your information with third parties for marketing purposes
Third Party Service Providers working on our behalf
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations solely for the purposes of completing tasks and providing services to you on our behalf and we disclose only the personal information that is necessary to deliver these services.
How you can access and update your information?
Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us. You have the right to ask for a copy of the information ACE 2009 Ltd holds about you. Please see Contact Information at the foot of this notice.
Security precautions in place to protect the loss, mis-use or alteration of your information:
Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems.
Your data will be processed in our offices in the UK. We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.
We may occasionally contact you by post / email / telephone with details of any changes in legal and regulatory requirements or other developments that may be relevant to your business with us and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact Information’ below.
Access to your information:
You have the right to request a copy of the personal information about you that we hold. Please let us know by contacting us as indicated under ‘Contact Information’ below
Correcting your information:
We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information:
You have the right to ask us to delete personal information about you where:
• you consider that we no longer require the information for the purposes for which it was obtained
• you have validly objected to our use of your personal information – see ‘Objecting to how we may use your information’ below
• our use of your personal information is contrary to law or our other legal obligations
•we are using your information with your consent and you have withdrawn your consent
Restricting how we may use your information:
In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
ACE Sameday Couriers may occasionally process your personal information under the ‘Legitimate Interests’ legal basis. Where this is the case, we will have carried out a Legitimate Interests Assessment (LIA) where necessary to ensure that we have weighed your interests and any risk posed to you against our own interests, ensuring that they are proportionate and appropriate.
We use the ‘Legitimate Interests’ legal basis for the following:
- Sending marketing emails to business contacts where we have identified our services of being a benefit to a potential business customer. Our communications comply fully with the Privacy and Electronic Communications Regulations 2003. Such communications will be relevant, non-intrusive and you will always have the option to opt-out/unsubscribe at any time.
Objecting to how we may use your information:
Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. You have the right at any time to require us to stop using your personal information for direct marketing purposes.
Withdrawing consent to use your information:
Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Please contact us in any of the ways set out in ‘Contact Information’ below if you wish to exercise any of these rights.
Changes to our privacy notice
We keep this privacy notice under regular review and will post any updates to our website. Paper/emailed copies of the privacy notice may also be obtained from by contacting us in any of the ways set out in ‘Contact information’ below.
This privacy notice was last updated on 23 May 2018.
Marina Jenkinson, ACE Sameday Couriers, Unit 3 Hawthorn Road, Castle Donington, Derby DE74 2QR.
We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at;
Information Commissioner’s Office
Telephone – 0303 123 1113 (local rate) or 01625 545 745